We're the state agency that regulates insurance in Washington state. If you're a Washingtonian, we're happy to help answer insurance questions and help try to solve problems with insurers/agents/etc.
What can you expect? If you file a complaint, for example, we will:
■ Contact the insurance company regarding your concerns, review their response, and share the results of our review with you.
■ Research and complete your complaint within 60 days.
■ Suggest steps you might take to resolve your issue.
■ Make your complaint a part of the company's public record.
■ Require the company to address your concerns and follow Washington state insurance laws and regulations.
And we get results. We get millions of dollars a year in delayed or denied claims paid to Washington consumers.
For a complete list of our customer service standards -- as well as links to easily file a complaint online -- please see our complaint help web page. You can also call our Insurance Consumer Hotline toll-free at 1-800-562-6900.
We'll try our best to help.