We've launched a new "online consumer complaint center" this week, and we think we're the first state insurance department in the country to offer this kind of service.
The system lets Washington state consumers file complaints against insurers using a new interactive and password-protected web tool.
The idea is to make it more convenient and efficient for consumers to file a complaint with our office. We help with thousands of complaints, but until now, the process has relied on people mailing documents back and forth. We think this will be faster and easier.
What sorts of complaints? They often involve what insurers are covering -- or not covering . We often get calls from drivers whose cars are totalled, and who are unhappy about the payment offered for their vehicle. We try to help with complaints about delayed payments, policies being canceled, getting companies to reopen a claim or negotiate on payment, etc.
At our site, Washington state residents can file a secure complaint online, track its status 24/7, upload documents/photos/etc. related to the case, add comments, and view, print and save information about the case.
Not a Washington state resident? Here's a map with contact info for your own state's insurance department.