By Rik Ganderton, President and CEO
Hello everyone and happy New Year to all!
Thank you to everyone for your dedication to our patients and all your hard work in 2010. The year marked another huge step in our progress to becoming the best community hospital in Canada. We again served and treated more patients than in the previous year.
Our emergency departments (ED) at both hospital campuses — Rouge Valley Ajax and Pickering (RVAP) in west Durham and Rouge Valley Centenary (RVC) in east Toronto — saw and treated record numbers of patients during the year. In fact, December was a record month for both sites. Thanks to all of you — whether in the ED, on an inpatient unit or providing support services — who showed up for work over the holiday season and contributed to managing this record patient load.
From a quality perspective, we maintained or improved our record of making Rouge as safe as possible for our patients, families and staff. We are still challenged to ensure that our hand hygiene habits are the best in the industry, and I look forward to relentlessly pursuing this goal with you in 2011!
Operationally, we had another successful year, and we anticipate — on a financial-year basis — that we will again achieve our budgeted surplus. This will mark the third year in a row of success in managing to a surplus, and will bring to a successful close our three-year deficit elimination plan. Achieving surpluses allows us to reinvest in our facilities and equipment that have been so neglected for so many years (see our previous blog on this). Behind the scenes we have completed major, multi-million dollar replacements of our boilers (at RVC), while more obvious items for frontline staff include new monitors and infusion pumps. At RVAP, our major redevelopment is almost complete and we have opened the new complex continuing care unit; the ED has been open for more than a year; and the new ambulatory care area, lab and diagnostic imaging space are in use.
People development is core to our success. We have been able to invest significantly in training and developing our people. We continue to invest in the Late Career Nursing Initiative, we are expanding our investment in training of frontline nurses and other clinicians, and we continue to provide training for our managers in the use and deployment of Lean tools (read how Lean helps our patients). We have also run a very successful (and ongoing) program for our managers and leaders, called Advanced Leadership Foundations (ALF). This program is aimed at equipping all our managers with the skills and competencies needed to lead our organization. (Read about the ALF program in one of earlier blog posts).
Operating efficiently and delivering on what we commit to also means growing credibility with our funders (the Central East Local Health Integration Network — and through them, the Ministry of Health and Long-Term Care). This translates into real and tangible benefits for our patients, our communities and our staff. Examples include new funding for 20 new transitional restorative care beds at RVAP (read more about this new unit in our December 2010 Echo newsletter), as well as the recent announcement of operational funding for a new MRI at RVAP as well (see news release from CE LHIN). At RVC, we have enjoyed significant funding increases for the Birthing and Newborn Centre; for additional surgical volumes in a variety of specialties; for additional MRI operational funding; for a new coronary care unit bed; and support for the very successful implementation of Code STEMI program, which fast-tracks emergency care for people who experience a heart attack in our communities (learn more about Code STEMI). In fact, as I write this, I am sure there are lots more successes — they are just too numerous to recall!!
I fully expect 2011 to be as busy and successful as 2010. We will publish our new strategic plan early in the new year, and we will be starting an ambitious major capital plan which will see us, amongst other things, replace the Siemens catheterization lab and install a third cath lab so that we can meet our regional commitments to cardiac EP. We will also try to do some visible sprucing up of our facilities, including a "lick of paint" here and there to make the place look better!
Of course, we will continue to drive innovation and operational excellence so that we can continue to benefit our communities, make RVHS a place where all of us are proud to work, and allow us to invest in our people so that we can be the best.
Again thank you all for a tremendous year in 2010, and I look forward to an even more success in 2011.
I wish you all a healthy, happy, safe and successful 2011.
Regards to all!